Financial Protection: what to do when things go wrong.Posted in Financial Advice,
on 07.05.20 Read
What to do when things go wrong?
Everyone has their own unique story to tell throughout the Covid19 nightmare we find...
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In order to provide you with financial planning services we will collect and hold personal data about and on you. We are also required to comply with the General Data Protection Regulation (Regulation (EU) 2016/679 (the “GDPR)) and we have set out how we process your data as well as your rights.
This privacy notice explains what happens to any personal data that you provide to us, or any that we may collect from or about you. It applies to all plans and arrangements as well as the services we provide where we collect your personal data.
We may amend the terms of this privacy notice from time to time in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you visit our website – https://www.fiduciawealth.co.uk
Fiducia Wealth Management Limited is a company registered in England at Companies House under number 03029164, whose registered office is Dedham Hall Business Centre, Brook Street, Dedham, Colchester CO7 6AD. We are a data controller of your personal data and provide you arrangements and services. We have a dedicated data protection officer (“DPO”) who you can contact by writing to the above address, for the attention of the DPO.
This is necessary in order to provide financial planning services to you in accordance with this agreement, which may include but is not limited to financial advice and making recommendations as to investments and financial arrangements which are suitable for you, taking into account financial markets and economic conditions, availability of products and the providers of those products, as well as a detailed analysis of your personal circumstances and requirements.
To comply with our regulatory obligations imposed by the Financial Conduct Authority with regard to the relevant ‘Know Your Client’ obligations. In addition, to comply with the Regulator’s requirements for record keeping for the purposes of audits and reviews, records of transactions undertaken and client histories for prescribed periods of time as directed.
To respond to any legitimate legal requests for information about you by the Regulatory authority or pursuant to an order of any court or tribunal having relevant jurisdiction, or as required by law for the purposes of but not limited to combatting fraud, money-laundering and criminal activities.
To carry out our legitimate business and professional management responsibilities to provide you with suitable advice, ensure your portfolio and financial plans continue to be suitable, adhere to anti money laundering requirements and to investigate and resolve complaints.
Where relevant, this will include but is not limited to:
Where we collect data directly from you, we will undertake, In addition to the third party companies expressly detailed in this agreement, to inform you in writing of the name and contact details of the data controller for that data and their representative. For example, where we arrange an investment on your behalf with a third party investment manager, the data controller may be the financial institution in question.
To inform you, where appropriate, of the contact details for any Data Protection Officer appointed by us.
To inform you and make clear the purposes and the legal basis for which the data is to be processed. In the event that the legal basis to be relied on is that of the legitimate interests of the data controller or any third party, we will inform you as to the nature of those legitimate interests.
To inform you of the recipients or categories of recipients of data.
In the event that the data controller proposes to transfer the data to a country other than those covered by the GDPR, to provide you with details of the safeguards surrounding such transfers and how to obtain a copy of them.
To inform you of the period for which we propose to hold the data, or where this is not possible, the criteria which we will apply to data retention.
Where you exercise your right to request (via email or post) access to data of which you are the data subject, we will undertake to respond to you within 30 calendar days of receipt of your request. There will be no charge for this service unless the request is manifestly unfounded or excessive in which case we reserve the right to charge a fee or refuse to respond.
You may at any time, by giving notice in writing, request that we cease to process your data. We will undertake to comply with any such request as soon as is reasonably practicable.
Where the legal basis for the processing of your data is to adhere to compliance with a statutory or contractual obligation, or the necessary precondition to entering into a contract, including compliance with the requirements of any Regulator, we will inform you as to:
Where we obtain your data otherwise than directly from you, you will have the same or equivalent rights to those set out above.
Save in the circumstance as detailed below, we will inform you of the source the data originated from and whether it came from publicly accessible sources. The information to be provided will be in accordance with the following time periods, whichever shall occur first:
We shall not be obliged to provide you with this information:
You have the right to complain with regard to any aspect of the processing of your data and any breach of the above rights to the relevant supervisory authority, who in the case of the United Kingdom is the Information Commissioners Office, who can be contacted at:
Credit reference agencies (CRAs) give lenders a range of information about potential borrowers, which lenders use to make decisions about whether they will offer you credit or not. They hold certain information about most adults in the UK.
The three main consumer credit reference agencies in the UK are Callcredit, Equifax and Experian.
Most of the information held by the CRAs relates to how you have maintained your credit and service/utility accounts. It also includes details of your previous addresses and information from public sources such as the electoral roll, public records including county court judgments, and bankruptcy and insolvency data.
The information held by the CRAs is also used to verify the identity, age and residency of individuals, to identify and track fraud, to combat money laundering and to help recover payment of debts. Government bodies may also access this credit data to check that individuals are entitled to certain benefits and to recover unpaid taxes and similar debts.
Credit reference agencies are licensed by the Financial Conduct Authority.
We undertake to review the data we hold on a regular basis to ensure compliance with data protection law.
In the event that more than one period applies to the same data, we will retain the data to the last such period to expire:
We will regularly review data and where in our opinion such data has ceased to be Active it will be archived and processed only as Archived Data. Any data which is deemed Archived Data will only be processed in limited circumstances.
All storage of data, whether Active Data or Archived Data, will be in accordance with good practice and will be undertaken in accordance with organisational systems and procedures, which will be regularly reviewed, to maintain the security of data.
On the termination or expiry of any agreement to provide services to you and on your written request, we will, subject to our right to retain copies of data for the purposes set out above, agree to return any data you have provided to us in a structured, commonly used and machine-readable format, or transfer the same to a new data controller nominated by you.
In order to carry out our legitimate business and to provide you with financial planning services, we have entered into agreements with and will share your information with the third parties, for the purposes of Compliance, IT systems security, data management and control and auditing. Full details of the addresses (all UK based) of these companies and their contact details are available on request
By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site to provide a chat function. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.
All Cookies used by and on Our Site are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
The following first party Cookies may be placed on your computer or device:
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If any provision, or part thereof, of this agreement is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.
In the event of any change in Data Protection Law occurring after the date of this agreement which requires the adoption of revised provisions dealing with data retention or portability, the parties will use all reasonable endeavours to agree such consequential changes to this agreement as may be reasonable to comply with the Data Protection Law (“Compliant Terms”) and incorporate the same as an amendment to this agreement.
We take your privacy very seriously and will only use your personal information and data to administer the services we have agreed to provide, including but not limited to any arrangements or contracts for pensions, life insurance, equity release and investments including discretionary investment management services which you have made or entered into through our firm.
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