Fiducia Wealth Management
Posted in Fiducia News on 23.03.20

The last few weeks have been difficult for everyone and we would like to start by wishing good health for you and your loved ones. During this time, we have remained focused on the needs of our clients and we are working hard to maintain our service to you through the current COVID-19 Coronavirus outbreak.

While the scale and impact of the current outbreak remains unknown, we are well prepared for any further changes in the advice from the government that might impact upon our business, and our ability to support all our customers through this unprecedented period of uncertainty.

Together with expert advice and solid foundations, we have plans in place to ensure that we can continue to serve the needs of our clients without interruption, while protecting the health and safety of our colleagues and our other stakeholders.

Our business continuity plan

The rapid spread of the COVID-19 Coronavirus has major implications for families and businesses in the UK and therefore we want to update you as to the actions we have taken to protect the interests of all our clients as well as those of our staff.

The plan

When the virus outbreak began to the take effect in the UK, we started to draw up our planning for different eventualities and their timings.  As you would expect we have continually checked the advice published by Public Health England and the Government to ensure our staff are kept up to date on what has been a rapidly developing situation.  Our management team have met regularly to evaluate the advice and build that into our planning.  We have flexible systems and processes which ensures our key staff can all work from home in an emergency and where we needed to add to the capability of those systems we have done so.

The welfare of our clients

Our clients always come first, which is why it is of paramount importance that we focus on your health and welfare. We are therefore not holding face to face client meetings at this difficult time.  We are more than happy to offer meetings by telephone and/ or by Skype/ Teams/ Zoom instead and where a meeting with your adviser has already been arranged, we should have contacted you to discuss whether you are happy for that to take place by one of these methods.  Should such a conversation not have taken place please do contact us.

The welfare of our employees

The wellbeing of our staff is equally important at this challenging time and following the latest advice from the Government and health organisations we have taken the following action:

  1. We have no members of staff who have recently travelled to one of the governments higher or lower risk category countries.
  2. If any member of staff becomes unwell with what could be relevant symptoms or have been in contact with someone who has been diagnosed with the COVID-19 virus they are to notify their line managers or a Director immediately.
  3. All staff who can, have now been instructed to work from home.
  4. The advisers have also been asked to ensure all their clients have their mobile number so contact can be maintained.  As you would appreciate it will take a little time for them to contact all clients but please do contact us if you wish to speak to your adviser in the meantime.
  5. We have asked three members of our support team staff to base themselves at the office (whilst observing the necessary social distancing measures) to ensure that incoming and outgoing post can be processed.
  6. All staff, whether working remote or in the office have secure, remote access to all of Fiducia’s systems so they can continue working as normal or close to.

 

Investment management and related issues

A further update on our portfolio management is being provided separately.  The investment management team have all the equipment, whether in the office or at home, to continue to manage the portfolios.

We have invested in technology to ensure that we remain fully operational in the event of potentially disruptive events.

In addition, we are in regular contact with all those firms that provide services to Fiducia which support our ability to provide the overall end service to you, in particular the companies who provide the custodial services for your investment accounts.  They also have contingency plans that are now operating.

We, along with most other businesses and professional firms, did not expect to be faced with such a challenge as that posed by Coronavirus and to see such a speed in its effect.  While we cannot predict what happens next, we would assure you that we are taking all necessary precautions to minimise the effect of this pandemic on our clients, our staff and our services.

If you have any questions that have not been covered here, do not hesitate to contact us.

The Directors

Fiducia Wealth Management

Fiducia Wealth Management
Posted in Fiducia News on 23.03.20

If you would like to know more about us and how we as Financial Advisers can help you manage your financial affairs visit our home page: Home Page or send us email at: email@fiduciawealth.co.uk

The information contained in website is for guidance only and does not constitute advice which should be sought before taking any action or inaction. The information is based on our understanding of legislation, whether proposed or in force, and market practice at the time of writing. Levels, bases and reliefs from taxation may be subject to change. Accordingly no responsibility can be assumed by Fiducia Wealth Management Limited, or any associated companies or persons, its officers or its employees, for any loss occasioned in connection with the content hereof and any such action or inaction. Professional financial advice is necessary for every case.

Fiducia are an award winning firm of Financial Advisers based in Dedham near Colchester situated in the heart of Constable Country on the Essex Suffolk border. www.fiduciawealth.co.uk

Fiducia Wealth Management Ltd. Dedham Hall Business Centre, Brook Street, Dedham, Colchester, Essex, CO7 6AD.

Fiducia Wealth Management Ltd. is authorised and regulated by the Financial Conduct Authority.. FCA No. 408210