Team Talk – Ella Matthews

There are many things that make Fiducia a little bit different, such as our beautiful location in the heart of the Dedham Vale countryside, but it’s the value of our dedicated team that makes the Fiducia family so special.

This week, we take time out with Ella Matthews:

When did you join the Fiducia team and in what role?

I joined the team in March 2019 as Client Services Administrator, the role I hold today.

How does inhouse training help you in your role or career journey?

Client contact is incredibly important in this profession and it’s been a fast learning curve for me, so focused and specific training helps me a great deal. The Covid19 impact has really highlighted the importance of sound client communications too.

What’s your first task of the day?

I usually check my emails to establish if any client emails have come in overnight which need prioritising. Then I’ll make a coffee.

Which part of you